Frequently Asked Questions About Ordering
Shipping and delivery -- how long will it take to get my order and what will it cost?
The charts below will help you estimate shipping costs for dvds and video cassettes, and approximate delivery time (business days) to expect. Shipments are sent from southern California.
|Within the United States:|
|First class||Priority mail
|Transit time||3 days||2 days||Next day|
|Canada and Mexico|
|First Class Mail International||Priority Mail International||Express Mail International|
|Transit time||VARIES||6-10 days||5 days|
|Outside North America|
|Priority Mail International||Express Mail International|
|Transit time||6-10 days||5 days|
Our full, 8-program set ("Preschool Power: Little Kids Doing Big Things”) may be ordered in either in NTSC or PAL video format, and shipped anywhere in the world.
* Please note that we ship Preschool Power video cassettes to customers outside North America only by International Priority Mail or Express Mail, and we also ship videos only to customers who use the U.S. “NTSC” video format – not to those in countries using the “PAL” format generally used n Europe and many other countries.
Privacy and security
Your privacy is very important to us. We will never share any personal information about you with any third-party or other marketer.
Security is also a vital issue for us. Rest assured that we have taken all the necessary precautions to ensure that your credit card information is safely protected. Your information is transmitted via an internet SSL (Secure Socket Layer) connection that encrypts the data so that it remains unreadable and confidential without our secret unlock key. (You will know you are in this section of our website whenever you see 'https' instead of http at the beginning of the address in your browser window).
When will I receive my order?
We make every effort to get your order out the same day it is received, and no later than the next day the Postal Service is able to receive it. (Sunday orders, for example).
All shipments will arrive via the U.S. Postal Service, and you can expect the following delivery times after the order is received and packaged:
- First-class mail within the U.S: 2-3 working days
- Priority Mail: 2 days
- Express Mail: Next working day
For shipments outside the U.S. please refer to the Shipping rates and transit times chart at the top of this page.
Return of New Items
You may return any new DVD for any reason within 30 days after you receive your shipment, for a full refund of the purchase price less a $4.00 re-stocking charge,providing that the dvd is received by us unscratched, unbroken, and fully playable. To return item(s), simply fill out the return section on the back of the packing slip that came with your order and send the item back to us at the address below:
Concept Videos - Returns
5371 Punta Alta, Unit 1E
Laguna Woods, CA 92637
Delivery charges and return postage costs are non-refundable unless we made an error, ie: we shipped an incorrect or defective item on your order. If you have any questions on returning new items, please contact us at firstname.lastname@example.org.
Return of damaged or defective items
If you receive a defective or damaged item, please contact us at email@example.com for information on obtaining a replacement item. A damaged or defective title can only be replaced by the same item. Another title cannot be substituted in place of a damaged or defective item.
We are required to charge a sales tax only for California residents to whom our products are shipped. That tax will be listed on the invoice that is sent to the Shipping Address.
If you wish to receive a copy of that invoice (for a gift not sent to your Billing Address), please request it via email: firstname.lastname@example.org
Can I play your DVDs in my country?
All 4 of our DVDs and all 8 of our videocasettes can be played in the countries listed below, which use the U.S. video system "NTSC".
If you live in a country not listed below (and you do not have a DVD player or video player and TV that are specially configured to play both NTSC and PAL signals) then you may order the PAL version of our 8-program series on one DVD - The DVD 8-Set (DVDPSP1-8: "Little Kids doing Big Things" PAL format).
This PAL system DVD carries exactly the same programming as our regular NTSC version, and is also priced exactly the same.
At this time, only the full 8-program DVD is avalable in PAL format.
Can I play your videocassettes in my country?
Each of our 8 Preschool Power! videos can be played in any country you see on the chart of NTSC countries listed below. They are not available to customers who are not able to use the NTSC signal format because they live in a country using the PAL or SECAM format.
Be advised that shipping costs out of the U.S. or Canada have become quite expensive compared to the low shipping costs of our 8-program DVD. In fact, it is likely that the cost for you buy a new DVD player today would approach the extra cost of shipping the 8 videocassettes (weighing over 2 U.S. lbs.) to you via Priority Mail International. A DVD with all 8 programs will only weigh 5 ounces, and will be much cheaper to ship.
NTSC format countries
Did we answer your question?
If not, please feel free to email us any time or call and talk to one of our telephone experts toll-free at: 1-800-333-8252 ( 8 AM to 5 PM PST Monday-Saturday).